My beautiful wife and myself visited this location today and we were amazed at they're selection and prices. ( Both were amazing!) The personal care we received from the very helpful staff was out of this world they went above and beyond for us . That kind of service will have us as customers for life.
Pleased with the service and prices. Manager extremely kind and helpful. Our couch looks very worn after only 8 months, materials/upholstery not of the highest quality, springs inside have already become faulty, but you get what you pay for so we can't complain. We will return again and simply replace our decor more often. Very satisfied.
The Palatka branch, is the worse store for customer service, i was told twice today that I would recieve a call regarding a delivery window, ( 1st time)the delivery staff must never called,( to establish a general delivery time at all) I was home all day waiting. I have been purchasing ice to keep food cold waiting on the delivery of a new refridgerator. Not sure what happened but the follow through on my delivery was less than professional.I called earlier today to ask if I could be given a general time for delivery.( the second time) Sales staff gave some story about staff having wait on someone who was not in place for a delivery, however the staff never call to say they were in route nor if they were at my residence. I was at home but no call or no option for staff to locate my whereabouts. It is so sad, the biggest issue is when speaking with sales staff he act as if he didn't care at all. Supporting local businesses is very hard when staff makes excuses for missed steps. The sales staff( Justin) over talk customers when you try to get answers & I was assured twice today that someone would call that never happened! Would like to speak with management about a full refund. This is in unacceptable service. I would rather spend my money someplace where customers are valued.
Everyone was friendly and helpful. Place an order a week ago and was very happy. The day I was suppose it get the bedroom set. They called me to tell me that they didn't get it all in, which I was fine with that until they told me they were not sure if they can even get what I wanted at all. They try to see if they had something else that I will like but because I wanted a white bedroom set, there was not much they can do. So upset because when we ordered everything was fine just maybe having to wait a few extra days or extra week for the set. I wish they would have said something before hand about the the bedroom set in longer been made or carried.Now my daughter doesn't have a bed and I am having to shop around again.
If I could give this place a big fat ZERO I would! Customer Service is non existent and non helpful. Anna who used to work there was the best thing that ever happened to them. Unfortunately now all you get is attitude and rudeness. Does anyone know how to talk to customers anymore?? First off I get a letter stating to call to work out a payment plan, i call and the first thing out of the persons mouth is pay$200 on a$300 bill?? That's it! no other option! What kind of payment plan is that ? The FEMALE salesperson who I spoke with yesterday evening, didn't even let me get a word out! I had to finally cut her off in order to speak! All I wanted was to catch up on my past due balance, and be heard... What kind of people are the owners hiring there??
Badcock Home Furniture More is a US Furniture Store based in Palatka, Florida. Badcock Home Furniture More is located at 1000 St Johns Ave, Palatka, FL 32177, USA.
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